Convergence IT offers professional specialised IT and network services by knowledgeable individuals dedicated to customer service, timely execution and the development of cost-effective solutions. The services allows us to remotely support you.
MANAGED PACKAGES
Your Managed solution delivers value through fixed IT costs, reduced risks, simple scalability and access to leading edge IT technologies.

Managed Services

Take a flexible, strategic approach to outsourcing
For many years, businesses have sought to reduce the cost of business functions and IT overhead through outsourcing. The investment is often high and the solution fails to deliver in line with your direct requirements. Convergence IT's Infrastructure as a Service model is a tailored solution directly aligned to the strategic requirements of your business. Your Managed solution delivers value through fixed IT costs, reduced risks, simple scalability and access to leading edge IT technologies.

Flexible Outsourcing for Sustained Growth
Convergence IT offers a comprehensive array of Managed Services solutions, including:

Support Options

Fully Supported Solution

This option includes:

  • Fortnightly on site visits
  • Reports
  • A Help Desk “One Stop Shop” with support from senior technicians dedicated to your business where “the person who takes the call owns the call” and follows up
  • A dedicated 1300 number for contacting us
  • Help Desk software
  • Improved service with service requests answered within 15 minutes for all calls
  • A Review of infrastructure, Disaster Recovery System & website (with regard to legislative requirements)
  • Complete Maintenance Schedule see below

Remote Supported Solution

This option includes:

  • Reports
  • A Help Desk “One Stop Shop” with support from senior technicians dedicated to your business where “the person who takes the call owns the call” and follows up
  • A dedicated 1300 number for contacting us
  • Help Desk software
  • Improved service with service requests answered within 30 minutes for all calls
  • Maintenance Schedule completed Remotely see below
  • All jobs will be completed remotely
  • Onsite visits will be at a reduced hourly rate.

% Support  Solution

This option allows both parties to negotiate what percentage of work will be completed by Convergence IT and client staff. The client will carry some of the risks.

With this option not all items are excluded (items below are non-negotiable):

  • Reports
  • Help Desk “One Stop Shop” with support from senior technicians dedicated to your business where “the person who takes the call owns the call” and follows up
  • A dedicated 1300 number for contacting us
  • Maintenance Schedule

Fee for service

This option is billed at time and material costs.

This option includes:

  • A 1300 number for contacting us
  • Access to Help Desk software

Managed Hosted Desktop
Convergence IT Core Infrastructure as a Service solution addresses the Enterprise level IT requirements of any business. IT risks and costs such as; infrastructure upgrades, Microsoft software upgrades, downtime, dataloss and disaster planning are longer a burden on your internal resources. Convergence IT as a service provider simplifies all your IT needs.

Managed Application Hosting
Increasing complexity and consolidation of core business applications into single point unified solutions, drives IT budgets higher. The responsibility to deliver these applications, increases the complexity of maintaining in-house IT infrastructure. Our Managed Application Hosting solution turns the critical software of your business into a powerful, on-demand solution. Our Enteprise Class environment, provides true scalability, high availability and redundancy with fixed costs, allowing your business to focus with peace of mind.

Managed Exchange
Business mobility, increasing mailbox sizes and downtime, costly software and infrastructure upgrades are all drivers for businesses to outsource their exchange. Our Hosted Exchange product, provides amazing flexibility. It's key features are; self provisioning, unlimited mailbox sizes, seamless archiving and fixed cost. Utilising Microsoft Exchange Server 2007 and providing dependable SLA's, our exchange offering is an excellent gateway into IT Outsourcing.

Managed Hosted Voice
As your business grows, so too can the costs. Branch offices, remote staff, inefficient use of available telephony technologies can drive these costs higher. Finding the time to address these costs isn't easy and many businesses contract to insufficient solutions, with contract terms failing to deliver the agreed cost savings as well as intrenching them further into older technologies. Convergence IT's hosted voice solution delivers flexible configurations and monthly user extension based pricing - utilising true VOIP technologies and enterprise level telephony hardware.
(see VOIP)

True Value in your processes and systems
Convergence IT's Managed Services solutions help you to:
- Lower Operational Costs and Improve Productivity
- Reduce Risk
- Provide a clear, planned and managed IT strategy with Fixed Costs